About us
Over the past 20 years, our medical teams have accompanied sick and injured patients in a wide range of medical conditions. Our flying experience covers almost every country and every type of aircraft! We place the well-being of patients and their families at the forefront of every task we undertake, attending to every detail to ensure patients’ health and safety.
IMA (International Medical Assistance)
We are the oldest, largest and leading company in Israel providing medical assistance to Israelis traveling abroad and treating medical emergencies worldwide with speed and efficiency.
IMA’s medical teams are prepared at any time for rapid departure to various international assignments, with advanced and high-quality medical equipment adapted to medical flights. Since its establishment in 2001, the company has accumulated rich operational experience, handling tens of thousands of hospitalization cases and medical flight operations globally.
Every day, the company’s call center receives dozens of inquiries from Israeli travelers who need medical assistance or a flight and medical escort. This wealth of experience has made IMA the most professional and reliable entity in its field: a one stop shop that provides its customers – private travelers and insurance companies alike – with a complete solution of personalized services, focused on customers’ needs.
International Medical Collaborations
To provide each client with quality service, IMA collaborates with selected hospitals and medical providers all over the world. These professionals are always on standby and, when required, are mobilized by IMA for medical flights and personal accompaniment, whether on commercial flights or via air ambulance. Their priority is stabilizing the patient's medical condition and providing ongoing support until the patient reaches a hospital in Israel.
IMA Call Center - Here for you, at all times
The IMA Call Center is a cutting-edge technological hub, ready to swiftly offer an action plan to each caller from any location worldwide, following their initial contact. The center boasts an advanced CRM system for efficient documentation and tracking of inquiries, enabling prompt medical and logistical responses in multiple languages, accessible around the clock via telephone or Skype. Managed by a seasoned leader, IMA's team consists of numerous highly skilled medical assistance coordinators, known for their excellent service orientation. Predominantly composed of Tel Aviv University medical students, these coordinators have received specialized professional training, equipping them to address every inquiry with both speed and efficacy.
Executive Management Team
Guy Carmon
General Manager
Guy Carmon is married to Michal and father to Loni and Erez.
Bachelor’s Degree in Health Systems Management, Master’s Degree in Medical Management. Company founder and CEO.
Sigal Gottlieb
Help Desk Manager
Sigal Gottlieb Merkel is married to Boaz and is the mother of Bar and Gal.
IDF Trauma Division instructor, with a Bachelor’s Degree in Marine Biotechnology. Captain, submariner, surfer and paramedic.
Yifat Ben Attia
Help Desk
Yifat Ben Attia is married to Amir and mother to Eden, Omer and Ilay.
Bachelor’s Degree in Economics and Business Administration, Mada medic and volunteer, and Wingate graduate.
Medical Management Team
Dr. Inbal Marchum
Specialist in emergency medicine and intensive care. I believe - "in every meeting with a patient, I meet a whole new world".
Dr. Eran Tal Or
Specialist in emergency medicine and specialist in anesthesia (former head of the emergency room at Foria Hospital). I believe - "beyond science, there is empathy that gives meaning to every treatment".
Dr. Elad Dana
Specialist in anesthesia and specialist in intensive care. I believe - "Medical flights are bridges to life, in which every detail matters".
Dr. Amit Obenthal
Specialist in pediatrics and specialist in prematurity. I believe - "The best medicine begins with truly listening to the personal story".
Dr. Gal Fachis
Specialist in emergency medicine (Emergency Room Manager at Assaf Harofeh Hospital). I believe - emergency medicine is not only a matter of skill, but also of a broad heart and an attentive ear.
In the Press
