In the Press

Over the past 20 years, our medical teams have accompanied sick and injured patients in a wide range of medical conditions. Their flying experience covers almost every country and type of aircraft! We place the well-being of patients and their families at the forefront of every task we undertake, attending to every detail to ensure patients’ health and safety.

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Thailand

I would like to express my gratitude for the wonderful and immediate help I received in my son's case, who was traveling in Thailand, and needed help with medical assistance, I turned to the help desk, each time I spoke with a different representative (Yael, Tal, Michael), everyone was very kind, nice, welcoming, constructive, reassuring and helped us a lot. Well done and good luck. It's good to know that you really have someone to talk to, thank you very much for everything.

T.B

India

Hello Shirel. The flight went great thanks to you. I would like to express my great appreciation for the dedicated care of you and the staff. Dedicated treatment, efficiency, speed and loyalty. All insurance companies have a lot to learn from you. I will make sure that an article to your credit reaches the newspaper.

S.G

Vietnam

I would like to thank you and all the staff members who handled my call, for your high-quality, fast and courteous service that I received when I was injured, when I broke my arm in Vietnam. Your help and assistance were given to me while contacting me, immediately after my son contacted you, and it was done in a professional manner, paying great attention and laying out many solution options so that I could make balanced decisions, when I was excited, mostly hurt and quite a bit scared. I felt that there was someone to consult with, that the advice was given with care. The fast service and the personal telephone support to ask for my health on the way back also in the intermediate parking, was very emotional, and became enveloping and heartwarming (I managed to get excited and shed tears...). Bless you all.

A.P

Nepal

Hi Michal, first I wanted to say that I landed safely and that everything went smoothly. I would like to thank the exceptional service I received from the insurance team and from you in particular. Every day we hear about people that the insurance did not meet its obligations to the insured or that precisely when help is needed they are met with closed ears. And here, when I was in trouble and needed you, everything worked in an amazing way, the speed, the care, the seriousness. I was pleasantly surprised. Thank you personally for your support and help!

A.D

Switzerland

Tel/Sigal and everyone who helped me from the medical aid center, I hereby consider it appropriate to thank you for the dedicated care I required for my injury abroad. I have just returned to Israel - everything is fine (I will continue the treatment here in Israel). I have not encountered such good, efficient service for a long time and given as such. Only now do I understand and know how much you can be trusted in times of need and for me it's really not obvious. many thanks!

T.G

Germany

Dear Sigal. Everything ticked like a Swiss watch. Well done! I called to say thank you, your friend answered me and promised to deliver. You are amazing and special. We will be happy to meet you and say thank you directly. There is no doubt that you gave us confidence, and the feeling that we are not alone!!!!! Thanks for everything.

M.P

Spain

Hi dear Shiral!! Everything went well and I even received the money for the expenses, without a doubt you nailed it.

D.A

Czech Republic

I would like to thank Sigal who handled our case. My wife broke her leg when we were abroad last week, and as soon as I called the insurance company and Sigal was referred to us, I felt that your slogan was not in vain. Sigal's care was personal, warm even when I talked to her, nagged her, and I felt your service even when we arrived at the El Al counter and all the way back to Israel.

C.C

Faroe Islands

Hello Tali. I want to thank you for the dedicated and efficient care of my son after his injury on a trip to the Faroe Islands. From past experience with insurance companies in various fields, it is clear to me that not everywhere and always you get the treatment that you deserve. You were humane, considerate, attentive and efficient. You contacted the hospital and updated us as well, you took care of the flights back home and proved to us that even in our country, things can be done differently. Thank you from the bottom of my heart, much appreciated.

A.I

Andorra

Hi Libby, it was simply excellent, the attitude was amazing and the entire behavior of the staff was courteous. And, of course all your quick care and concern helped that a lot. Thank you very much Libby, you gave me excellent service. I will go for tests today to see the severity of the situation, in any case thank you very much.

Y.L

Malta

Following our phone conversations. I would like to thank you and all the members of the insurance company for your quick and professional treatment of my son, after he fell and was hospitalized in a hospital in Malta. My son went on a trip together with his friends from the hostel for those with intellectual developmental disabilities, and unfortunately fell and needed hospitalization. Such an experience scares every person, and your quick mobilization to bring him back as soon as possible and with maximum comfort is worthy of appreciation and certainly contributed a lot to ease his condition. He arrived safely at Assaf Harofeh Hospital, and is currently awaiting further treatment. Thank you from the bottom of my heart, and my thanks, also on behalf of my son and his family members, and on behalf of all the staff and residents of the hostel, to everyone who participated in this complex operation.

A.L

Mexico

Thank you so much for all the help from you all, Thursday evening until today. Thank you for your patience and the information and dedicated care. Thank you for calming down and listening and taking care even of the non-standard things and clarifying everything and answering all my questions and getting back to me. It is not understandable why your service is excellent and professional; you are a great team. Thank you for helping me get my son and his girlfriend home safely.

E.P

Laos

Hello Guy, we would like to thank you and your team of employees for the great assistance you gave us in the return of our daughter from Laos following a serious injury she sustained during the trip. The composure, knowledge and attention given and shown, gave us a great sense of relief after receiving the first message. We found a place to thank you for your conduct.

M.P

India

I would like to express my deep appreciation and gratitude for the dedicated care I received from the service center representatives headed by you. During my stay in India, I was injured in a car accident and needed urgent medical treatment. The injury was complex, painful and even more problematic because of my stay in India. My family members contacted the assistance center as soon as they learned about the accident and from the first moment they received a professional, efficient, quick and helpful response. I would especially like to mention Ms. Michal who works in your ranks, who helped us above and beyond what was expected of a service representative: Michal showed extraordinary kindness and sensitivity, took care of all the bureaucratic procedures with my family members in the most gentle and efficient way and was in continuous and daily telephone contact with me while I was hospitalized in the hospital in India. Moreover, and perhaps the most important thing, Michal showed extraordinary caring and humanity. Hospitalization is never a pleasant event, but when I was injured in a foreign country, where the hospital, its procedures, character and language are so different from what I am familiar with, Michal's help was a real lifesaver. The knowledge that there is medical support from Israel gave me peace of mind during the difficult days of noise that passed me by. Michal accompanied us from the moment of the accident, through telephone support at the hospital and throughout our stay in India until boarding the plane back to Israel. Needless to say, she even called and asked about my health after returning to Israel.

H.B

Philippines

Hi Diana, I wanted to thank you personally and everyone who was involved in the medical assistance of the insured Y.C, for the quick response and in general for the whole process that went through in such a smooth and professional manner. The most important thing is that dad is fine now and will continue his treatments in Israel 🙂 I will undoubtedly use your insurance in the future and recommend it to others. Thank you very much and have a good day!

N.C

Italy

Hello Tali, Eldar and Amit, now that some time has passed and I have returned to Israel, I would like to thank you from the bottom of my heart for the exceptional treatment my wife and I received from you. This is beyond comprehension and therefore deserves all appreciation. It is unnecessary to state the opinion of the majority about the insurance companies and the treatment that the insured receive in the moments of truth. And each one of you broke the myth in a flash, you showed and proved that it is also possible otherwise. You can work in an insurance company and drive "differently", take care of giving service and drive fairly and quickly. There are no words that can express the feeling that in a situation where a person is working on advice and does not really know what and how to behave, he needed service and encountered a warm, professional, high-quality and efficient human relationship. Everything worked like a well-oiled machine but with a soul. A service that included all the necessary arrangements and even followed up with us on how the services worked. You deserve every appreciation and every kind word. A certificate of honor for a company that has such employees and that allows them to behave as you did. Unfortunately, I do not have the email address of the company's management and I would be happy if you could forward the above email to your managers so that they too can receive this thanks and appreciation.

D.B

Belgium

To the entire medical assistance team of the insurance company. We wanted to thank you very much for your help and assistance in handling my mother-in-law's case. She felt unwell and was referred to a hospital during a vacation to visit her grandson in Belgium. We turned to you and received exemplary service, warm treatment and a genuine desire to help. You stayed in constant contact with us, updated and contacted the hospital and the grandson in Belgium, you made sure to cancel the original flight ticket and order a new ticket with a medical escort and bring my mother-in-law home safely. thank you very much from the bottom of my heart.

S.Y

Iceland

Yes, dear Tal, we received the tickets and all the details. Thank you very much for the dedicated and efficient treatment from the first day of the case to the last day. I have no words to describe the service from you and I will highly recommend it to all my acquaintances.

G.A

Belarus

Y.T

France

Good morning Libby, the flight and the evacuation from the field to the hospital went well. I want to thank you and the team involved for the seriousness and efficiency with which you acted from the moment I reported the injury until I arrived at Hadassah Ein Kerem. I would love to spread my modest contribution to the positive publicity for this "experience" among my close friends and colleagues at the hospital. With appreciation and thanks.

Dr. M.S