פוסטים

Air Ambulance

Getting Home Safely

IMA's premier global air-medical evacuation can get your insured members back to their home country hospital of choice in case of emergency, ensuring the fastest response time.

IMA is responsible for the optimal medical evacuation plan, and provides complete handling of transportation, depending on the patient's condition and place of destination.

Getting The Job Done

  • Providing medical recommendations regarding worldwide transportation options: regularly scheduled flights under supervision of a nurse or doctor, air ambulance or commercial aircraft s
  • Assembling a dedicated team of highly qualified pilots and specially trained emergency medical teams for global air-medical escort, to ensure patient’s stable condition
  • Organizing necessary medical equipment for loading the patient on board and monitoring the vital signs during the flight, including: respirators, defibrillator, oxygen tanks, infusion pumps and other medicaments and equipment for resuscitation
    Arranging all permissions and administrative aspects for any type of transportation, including immigration and flight clearances and coordinating admission to the appropriate medical facility
  • Coordinating ambulance services with airplane access and ground transportation at both ends of the evacuation

If you are looking for a partner in Israel that can provide your insured members the needed assistance and support for complete peace of mind in medical crisis, contact us at: ops@ima-mc.com

Case Management

The ability to access quality medical assistance is of vital importance when a medical emergency occurs, especially abroad. As the local representatives of many international insurance companies, IMA administers medical cases, covering all steps, from the first call, through coordinating the treatment process, to providing the best possible medical care available.
From routine medical treatment to highly complex case management, IMA ensures that the care provided is timely, efficient, client-centered and cost-effective.

IMA delivers a comprehensive solution and administers the entire process as smooth as possible with our case management services:

  • Swift and reassuring customer support – IMA's call center is on standby around the clock, delivering immediate advocacy, advice and guidance from the first moment of contact. Our highly professional, multi-lingual and experienced staff offers empathy alongside medical expertise in times of need.
  • Implementing and coordinating patient care – IMA coordinates medical treatment tailored to respond to customer's needs and desires:
    • Arranging a doctor's visit to your insured members place of stay, who provides careful assessment of the medical situation
    • Coordinating medical appointments to renowned experts across a comprehensive range of medical specializations
    • Referring to an appropriate medical facility and arranging hospital admission

    We provide a detailed report on every step to the insurance company.

  • Communicating with local medical providers:
    • IMA has close contacts with Israel's leading hospitals, enabling us to liaise at all time with physicians, nurses, medical facilities and provide our customers with clinical information and medical records.
    • Our medical professionals will obtain a full understanding of the situation and begin to daily monitor the patient's condition, in order to minimize excessive length of stay. We relay necessary information about on-going treatment plan until the situation is resolved, and the member is either able to resume travel or fit to fly.
    • Guarantee of payment to medical facilities, on behalf of the insurance company
    • Cost containment – medical bills verification
  • Evaluating the options – certain medical situations require that a patient be repatriated back home. IMA's medical staff evaluates the patient’s medical needs and is capable to arrange a medical transportation worldwide. Depending on the patient's medical situation, we assist in identifying the optimal way of transport – air ambulance or commercial flight under supervision of a nurse or a doctor on the return home.

There is always a medical expert on hand to assist your insured members in times of need and protect the interests of your insurance company.